Solopreneurs

Employees Who Care Are Secret to Success

When you hear the term ‘emotionally connected’ you probably think of personal relationships. You can also be emotionally connected to your work, a goal, or an outcome. Think of how much more productive and harmonious the workplace would be if we could all be emotionally connected to our work. What can small business owners do to create this positive atmosphere? It takes dedication and the rewards are immense in so many ways. If you’re interested in some ways to get your employees emotionally connected, read on…..

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Effective Communication: Old News or Back to Basics? Part 2

To be a successful leader, you must be a good communicator. I should just end the post here. I’ll say it again: to be a successful leader, you must be a good communicator. This is one of my favorite topics and I dare say I WILL beat it to death. Effective communication is an issue I focus on in many of my sessions. Most people don’t even realize that they aren’t being clear. Not all successful leaders are good communicators by nature. If you’re dedicated, you can learn and develop the skills.

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Effective Communication: Old News or Back to Basics? Part 1

We use the words ‘communication’ and ‘communicate’ a lot. It seems the more we use a word, the less effective it becomes because we tune it out: “There was a communication breakdown,” “Communication is a key factor in success,” “We need to communicate better,” “What we have here is a failure to communicate.” We see these words everywhere and in all contexts.

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Great Customer Service: Provide It Or Your Competition Will

In a Down Economy, Great Customer Service is Key The lack of great customer service has been a big topic of conversation among my friends and family lately. What happened to that old adage “The customer is always right?” Never have I experienced such poor customer service as I have in the last few months, [...]

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Solopreneurs: Who Minds the Store When You’re Too Sick?

When You’re Suffering With a Virus, Does Your Small Business Suffer as Well? Ok, so I’ve been sick with an upper respiratory virus for what seems like months (it’s actually been 13 days, 4 hours and 27 seconds at post time, but who’s counting?). I haven’t felt like writing articles, I have almost no voice, [...]

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